Zipline Canopy Tour Guide

Now Hiring for Summer 2024!

Our number one core value is Fun!  We work hard, and we play hard!  If you want to work with a dynamic, fun, encouraging, and super-friendly team, then work with us! We're always looking for energetic, outgoing, and hard-working individuals who love the outdoors and love serving people! If this sounds like you, we'd love to talk with you about becoming a part of our team! We are interviewing and hiring zipline canopy tour guides, challenge course guides, office staff, UTV Tour Guides, and attraction operators for 2024 and beyond!  No experience is required! Join us for our annual Summer Training session and become a guide before our busy Spring Break and Summer seasons! 

Why Apply?

If you love the outdoors, love adventure, and would love to share the awe and beauty of the temperate rainforest with new people, and would love working with people who you would like to hang out with after work, then apply to learn more!

• A fun and adventurous job
• Discounted and free tours for your friends and family
• HAP employees zip for free for life!
• Annual multi-day company team retreat (adventures abound!)
• Pay well above the industry average–several first-year guides have made $1k+ per week during peak season!
• Deep discounts on merch, food, and drink
• Invaluable experience that will prepare you for your next job
• A positive culture with awesome co-workers

Who is Highlands Aerial Park?

We are in our 12th year of operation and recently became the 6th aerial adventure company in North America to receive Operator Accreditation from the Association of Challenge Course Technology.  This designation recognizes our commitment to being the best in the industry in all areas of operation. We have been awarded the TripAdvisor Traveler's Choice Award, placing us in the top 10% of reviewed businesses worldwide!  We love our customers and do whatever it takes to help them make memories that last a lifetime.  Our team aims to make each guest feel like a lifelong friend.

Our Mission

Help families build multi-generational memories through outdoor adventures delivered with unsurpassed attention to quality and friendly service

Our Purpose

For families wanting to create memories together, Highlands Aerial Park provides outdoor adventures and thrills for ages 4 and up, with a focus on enabling multiple generations to experience the adventure together. Our zipline tours offer some of the area’s best views of the Appalachian mountains, and we deliver every experience with legendary friendliness.

Our Core Values

Our culture is driven by our core values.  We expect all of our employees to be driven by these principles:

• Fun.  Although we work hard, we always have fun and create fun experiences for our guests. #ZipHAPpy!
• World Class Service.  Everything we do will be the best that there is.  Period.
• Safety.  We have a zero-tolerance policy for blatant safety violations.
• Friendliness.  Every guest will feel like a long-time friend.
• Hospitality.  We go the extra mile to show guests we care.
• Honesty.  We value a no-BS environment where everyone is open with one another.
• Integrity.  We’re the same, even when no one is looking.
• Growth.  We commit to growth and learning, always.
• Encouragement.  We strive to encourage and build up, not tear down.
• Resilience.  Nothing great in this world comes without adversity.
• Multi-Generationalism.  We embrace guests and teammates of all ages.
• Stewardship. We love our community and forest and give back generously.

Who Makes a Great HAP Team Member?

• Graduating High School Seniors who haven't yet decided on their future
• College students looking for a great Summer job between semesters
• Those who have realized they pursued the wrong career path and are looking for a change of pace
• Those who haven't quite figured out where they want to go next in life
• Teachers looking for an exciting Summer job
• Retired military
• Those looking to get into the outdoor recreation field
• Ski resort employees looking for off-season full-time work

What We're Looking For

• An outgoing personality and a desire to get to know our awesome guests
• A passion for and a desire to share the awe and beauty of our mountains, trees, plants, and history of the area
• Dedication to World Class customer service
• Unfailing responsibility for safety standards
• Physical ability with reasonable strength (you must weigh between 70 and 250 lbs.)
• Good health habits that support physical ability are important.  Doing multiple tours in a day can be tiring and you need to be able to stay on your feet and active all day.
• Willingness to work entirely outdoors in all weather conditions including hot, cold, and rain
• A growth mindset and the willingness to learn to be proficient in every area of the park
• The minimum age is 18 at the start of training
• Must pass a background check and MV check
• All new hires are required to attend and pass training before employment, regardless of prior experience.

Scheduling

• Must be available at least five days per week
• Must be prepared to work long hours as needed
• Must be willing to work weekends and holidays.  The park is open 7 days a week except for Christmas Day.  The park is often open 12+ hours per day during busy times.  You could be required to show up to work as early as 7:30 AM and leave as late as 8 PM.
• One week of Summer vacation is allowed during non-holiday weeks/weekends
• College students and seasonal guides need to be able to commit to work from Summer training through Labor Day weekend or college start date
• Local residents have the potential for full-time, year-round employment
• Summer positions are available for June, July, and August with another training session taking place in early June

About The Job

During training, all team members will be taught skills to facilitate the Zipline Canopy Tours, the Adventure Course, the Giant Mountain Swing, The Dual-Tree Climbs, and customer service/office training. UTV Guide training is optional for those who are interested. Our pay scale is transparent and defines a clear path for advancement and pay raises based on tenure, proficiency, and willingness to learn and become proficient in multiple areas of the operation. All employees are given equal opportunity to become part of the management team.

Training

Training will take place May 28-31, and June 3-5, 2024 (we break for the weekend).  Employment is contingent on completing and passing the training. You must be present for the entirety of the training with no exceptions. CPR and 1st Aid Certifications are included in the training.

Looking for a Summer Job?
No worries!  We have seasonal Summer positions available for June, July, and August with the possibility of working through the end of the year. Apply now and let us know if you are interested in working this Summer!